Return Policy Returns from shop.myepets.com will be accepted only for 30 days from purchase date. Returned items must be in new condition with their original packaging. Refunds are issued for only the purchase price of the items returned. Shipping charges are not refunded. Customer is responsible for any return shipping charges. To obtain further return information or to arrange to return your item please call 1-800-321-4424 x3024. No returns will be accepted without a "Return Authorization" number that can be obtained through our Consumer Service line. If you refuse a delivery of a shipment, you will be credited the purchase price less all return shipping charges.